Frequently Asked Questions:
• About Vamos Travel
• About our Staff
• Why choose Vamos Travel
• Security & ATOL protection
• Flights
• Transfers
• Accommodation
• Insurance
• Booking Process & Payment
• Travel Arrangements
• Others
About Vamos Travel
Q: Who are we?
A: We are Vamos Travel Ltd. ATOL 5927, originally founded by Brett
Smith. We are the market leaders for holidays in central & Eastern
Europe and Iceland. Vamos Travel is the pioneering company for many
emerging countries in New Europe & Iceland to introduce vastly
unexplored cities and lands to an increasingly imaginative and
inquisitive public consciousness.
Q: What is your company’s philosophy?
A: At Vamos Travel we pride ourselves on offering unrivalled service
& comfort, ensuring you experience every destination up close and
personal, alongside unequalled levels of service, style and luxury.
Whether you are looking for a night at the Budapest Opera or a Husky
dog ride across an Icelandic glacier, we promise a memorable travel
experience on each and every occasion. Our happiness is measured by
your enjoyment of our arrangements for you and we want you to come
back again and again.
Q: What do we do?
A: We send hundreds of discerning travellers, groups and
corporations across Europe, Eastern & central Europe and Iceland. We
arrange ATOL protected flights, transfers, tours & excursions,
concert tickets, sport activities, and much more. We aim to beat our
client’s expectations of the holiday experience.
Q: Who books with Vamos Travel?
A: We have a wide range of clients, all with different interests &
life styles. Our clients range from: discerning travellers, opera &
ballet enthusiasts, multi-national corporations such as Microsoft &
Sony Play Station, sports groups, Skiers & snow boarders, families,
school groups and stag & hen parties. One of our proudest statements
is that 90% of our business comes from past client recommendations
and repeat business.
About our staff
“The strength of the Vamos Travel is our people.”
(Brett Smith, Managing Director)
Vamos Travel is led by two actively involved Managing Directors
whose business experience and
wisdom span decades as well as continents. Everybody involved in the
business is highly motivated and committed to their jobs, because
they enjoy what they do for a living.
Like our valued customers, we too, love to travel and experience
different world cultures and we take great satisfaction from making
our clients happy, by organising holidays they will never forget.
We will only offer clear, direct and honest advice. We are totally
committed to your holiday experience and wouldn’t sell anything to
our clients that we haven’t experience first hand ourselves.
When you make an enquiry to Vamos Travel, we assign you a personal
dedicated account manager that will look after all your holiday
requirements, from start to finish. We understand how valuable your
holiday time is and therefore, we go out of our way to offer our
clients the most personal service as possible.
We love speaking with our clients, so feel free to come and see us
or contact us via: phone, fax or e-mail.
On behalf of the Vamos Travel Family, thank you for visiting our
site and we look forward to introducing our wonderful destinations
to you.
Why choose Vamos
Travel?Q: What are the advantages of booking with Vamos Travel, rather
than booking my holiday independently?
A: This is an important question to ask and we offer these three
simply reasons: Price, Service and Quality.
Price:
• We work to your budgets and find the best deals on our massive
Hotel database.
• Our prices are low because of our group booking strength and we
don’t use middle men.
• Being ATOL bonded we received discounted flight rates. We pass
these benefits to our clients.
Service:
• Personal Service. You’ll be assigned a personal account manager.
(Good bye to call centres)
• Our Travel consultants offer informative and impartial advice.
There market knowledge is unrivalled. Talk to people who know these
destinations inside and out. We use our knowledge to do the
groundwork, taking the hassle out of your holiday so that you enjoy
it to the full.
• Support abroad. We provide a local Rep who is available &
contactable on the phone for any extra advice you want as well as to
help in emergencies i.e. loss of passport.
• UK based. So you can visit our staff or ring during normal working
hours.
• We offer the security of being a fully bonded ATOL member.
• We’re a respected tour operator, with years of experience within
the Leisure & Travel industry. More importantly, we only specialise
in Central & Eastern Europe and Iceland.
• Vamos Travel is a well respected UK tour operator that has
featured on both the BBC’s holiday show and Holidays 10 Best.
• We know our markets inside and out. Our destination knowledge is
unquestionable.
• We can organise everything to the highest standards, because we
put ourselves in your shoes. We provide the same level of service
for all enquiries on any budget.
• Transfers and transportation – greeted by our friendly staff
abroad.
• We save you time, arranging and sharing our knowledge of the best
places to stay, explore and visit
• Fast & simple booking system
• Tried and tested. 90% of our stag clients are booked as a result
of repeat business or word of mouth through satisfied clients
• Hassle free – leave the worrying to us, we will arrange everything
and provide you with a detailed voucher showing your pick up times,
emergency contact names / numbers – We work, you party.
Quality:
• We pride ourselves on our professional service, our reliability
and our friendly ground handlers, most of whom we have been friends
with for many years.
• We handpick, coordinate and create the best activities available
in Eastern Europe & Iceland
• Our Hotels are centrally located and close to the capitals main
attractions and in a convenient location to save time travelling to
famous landmarks and places of interest.
• All our hotels have been visited, inspected and come highly
recommended.
Security & ATOL
Protection
Q: Is Vamos Travel ATOL protected?
A: Yes. Our ATOL number is 5927
Q: What is ATOL Bonding?
A: ATOL is a protection scheme for flights and air holidays, managed
by the Civil Aviation Authority (CAA) Most firms who sell air
travel in the UK are required by law to hold a licence called an
ATOL. ATOL protects you from losing money or being stranded abroad
when a tour operator goes out of business. All licensed firms have
to lodge bonds with the CAA so that if they go out of business, the
CAA can give refunds to people who can’t travel and arrange for
people abroad to finish their holidays and fly home. ATOL protection
is included in the price of a holiday booked with an ATOL holder,
and there’s a Government-backed fund called the Air Travel Trust
that steps in if any ATOL bond isn’t enough to look after everyone
affected by a failure.
Q: What sort of support will Vamos Travel offer me as a client?
A: We offer the up most attention to all our clients, no matter the
size of the booking. We provide extensive help – emergency contacts
abroad, UK personal 1-1 accountant manager – who provides additional
local information and shares their stories and experiences, to give
you full confidence that you’re holiday will be amazing. You’re not
dealing with a call centre; you’re dealing with experienced
professionals.
Flights
Q: Can we book plane tickets through your travel company?
A: Yes. We are a fully bonded ATOL member, which means that our
customers can book flights through Vamos Travel with full financial
security. ATOL Protection extends primarily to customers who book
and pay in the United Kingdom. Click on the ATOL logo if you want to
know more.
Q: Can you offer cheaper deals than Easy Jet and other low cost
airlines?
A: No. Tour operators do not receive discounted rates from low
carrier airlines.
Q: Can we book our own flights and then book with your travel
company?
A: Yes. We’ll sort all your ground handling: transfers, hotels,
tickets, reservations.
Transfers
Q: Can you organise transfers to/from the Airport?
A: Yes. We can arrange all your transportation needs for small or
large group sizes. Our drivers will always meet you with a greeting
card and drive you safely to your destination. Transfers can be
arranged in various styles ranging from: mini buses, stretched
limo’s, classical cars and large coaches.
Q: Are transfers an important aspect of a holiday?
A: Yes and Yes. We can’t stress enough how crucial transportation is
during any holiday. It offers our clients great piece of mind
knowing there is going to be a friendly face waiting for them to
whisk them efficiently to their hotel. It’s one less stress to think
about and gets the holiday off to an appropriate relaxing start.
Accommodation
Q: Will the hotel be of the requested standard?
A: We take great pride in our strong relationships with our hotel
partners and in their facilities. We inspect & evaluate all the
hotels and only offer the best. Our prices are low because of our
strong booking power and it certainly doesn’t reflect the quality
which we offer.
Q: What types of accommodation do you offer?
A: Vamos travel offers a huge range of accommodation options to suit
every budget. We have everything from luxury five star hotels to
excellent back packer hostels.
Q: Will the hotel be in a safe & well located area?
A: Yes. This is one of our main priorities, the hotel will always be
in a safe & tourist friendly area.
Q: How do you choose your hotels?
A: Accommodation is chosen for its excellent location, charm,
natural attractions and quality of service.We only offer hotels we
have inspected or stayed in.
Insurance
Q: Should I take out insurance before travelling?
A: Yes. It is extremely important that you take out adequate
insurance for any type of holiday and travelling purposes. We offer
an excellent low-cost scheme. Follow this link:
Insurance
Booking Process &
Payment
Q: Can you explain ‘simply’ the booking procedure?
A: Yes. It’s very straight forward. When you are satisfied with your
holiday itinerary/package offer, we will re-confirm the
availability. Once this is confirmed, we will send a booking form &
attach our terms and conditions – these can be sent either by post,
fax and most commonly by e-mail. We will require a deposit per
person to secure the booking. The remaining balance must be
completed 8 weeks before departure. If you book within the 8 weeks
prior to departure date, then the full balance must be paid.
Q: Can I secure a holiday by paying a deposit
A: Yes. Read previous question.
Q: How can I pay?
A: We accept all major credit/debit cards. Cheques payable to
‘Vamos Travel ltd’ and on-line bank transfers to our Barclay’s
account is also accepted. Download our booking
form to read further information.
Q: Can we pay individually?
A: For large group bookings and corporate bookings, we expect the
group organiser to gather in the money from the relevant party
members and make payment for the deposit/full balance. We understand
the difficulties of this procedure, so your individual account
manager will correspond with the accounts department, to make sure
you have enough time & flexibility to get the money in on time. For
smaller groups we can accept individual payments.
Q: Will I have to pay for amendments to the itinerary?
A: We don’t charge an administration fee, but you will have to pay
for the additional services you book and any additional costs that
occur.
Q: Are there any hidden costs, extra taxes when booking a Vamos
Travel package?
A: No.
Travel
ArrangementsQ: When can I expect to receive my tickets, hotel vouchers,
holiday information?
A: We would normally expect to receive your tickets 7-14 days before
departure. Your tickets are then forwarded to you without delay. On
average, most of our clients receive their informational packs 3 – 4
weeks before their departure. If you have any queries or questions,
just contact your personal account manager.
Q: What if I have a problem abroad?
A: We will provide you with an emergency contact name/number, who
will be able to help during difficult situations. This is not
available for activity, transfer, flight ONLY bookings.
Others
Q: Can you arrange holidays & weekend breaks to other cities
within your markets that are not mentioned in your destination
pages?
A: Yes we can. We have superior knowledge of our countries and have
amazing partners all over Eastern & central Europe and Iceland.
Q: Do you have a brochure?
A: Yes. However, for the most up to date information – browse
through our extensive and regularly updated website. We can also
send word documents, jpegs, PDF files via e-mail. If you still
require a brochure ring 0870 762 40 17 or ask –
info@vamostravel.com
Q: What if I need special facilities during my stay?
A: If you have any special needs please contact our expert travel
team. We’re always confident that we can offer advice and support.
Q: Do you offer discounts?
A: Yes. Repeat clients, group leaders and various promotions
throughout the year.
Q: Who designed Vamos Travel website?
A: 3ree6ix5ive Designs.
|
